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Jakarta - Last weekend, detikINET get a chance to see first hand the repair process BlackBerry is broken in the place of Teleplan, partners who are appointed by Research in Motion (RIM) to repair the entire device BlackBerry warranty in Indonesia .
From the observation in the field, there are ten stages of the procedure that must be passed to repair each unit of the BlackBerry that is damaged. At each point, the BlackBerry will be stripped down one by one until finally seen all the innards in it.
1. Log In
At this point, all of the BlackBerry that will be repaired must be inputted into the database first RIM is in Canada for verification. From the PIN and IMEI numbers are inputted be found out whether BlackBerry is the official output to Indonesia , or not. If not, the repair will not proceed.
At this point, all of the BlackBerry that will be repaired must be inputted into the database first RIM is in Canada for verification. From the PIN and IMEI numbers are inputted be found out whether BlackBerry is the official output to Indonesia , or not. If not, the repair will not proceed.
"Only the BlackBerry from partner operators and distributors official that can be improved. Others, such as the output of AT & T, T-Mobile, and Vodafone, for example, it is not allowed, "said Rita Effendi said, the Program Manager for RIM Teleplan.
2. Triage & PDW
Once completed Log In, the BlackBerry will be scanned in this place to check all existing devices, including whether there refurbish innards in it. An appropriate initial screening guidelines for all types of handsets this takes approximately 2-3 minutes.
Once completed Log In, the BlackBerry will be scanned in this place to check all existing devices, including whether there refurbish innards in it. An appropriate initial screening guidelines for all types of handsets this takes approximately 2-3 minutes.
"Here, all existing data on BlackBerry customers will also be wiped (deleted) all for the sake of maintaining the confidentiality of customer data as well. Because, we are not allowed to know what the contents of the file from the BlackBerry is. So, back up all your data before it is repaired, "tells Rita.
3. Software Configuration
In this section, all BlackBerry data that have been deleted will be re-installed with software updates and the latest operating system. Computer stations used in this configuration line is directly connected to the RIM servers in Canada through local servers to play called BlackBox
.
"All the computers are used in all areas of repair at Teleplan connected to a RIM server in Canada through this BlackBox," said Rita.
In this section, all BlackBerry data that have been deleted will be re-installed with software updates and the latest operating system. Computer stations used in this configuration line is directly connected to the RIM servers in Canada through local servers to play called BlackBox
.
"All the computers are used in all areas of repair at Teleplan connected to a RIM server in Canada through this BlackBox," said Rita.
4. RF Test
This section is only to test whether the BlackBerry can catch with both 2G/3G signals such as GPRS / EDGE / HSDPA emitted by mobile operators in the frequency of 900/1800/2100 MHz.
This section is only to test whether the BlackBerry can catch with both 2G/3G signals such as GPRS / EDGE / HSDPA emitted by mobile operators in the frequency of 900/1800/2100 MHz.
5. Disassembly
Offloading units. In this place, offal BlackBerry will be stripped down completely. We can see the content in the BlackBerry , from the PCB board, LCD display, keypad holder, memory, and others.
Offloading units. In this place, offal BlackBerry will be stripped down completely. We can see the content in the BlackBerry , from the PCB board, LCD display, keypad holder, memory, and others.
According to the technician in charge, the PCB board considered problematic if there are bent or tilt up to 2 millimeters. "Another problem we also encountered many other PCB board is bent, such as keypad, camera, and MMC (memory card)," he said.
He also revealed, from devices that problems had mostly occurred in the series BlackBerry 8520 Bold 9700 Gemini and Onyx. "Gemini lot of trouble on the keypad, while the Onyx frequently sudden death," she whispered.
However, if viewed from the overall symptoms, Teleplan most often met the problem of damage to the screen LCD monitor , keypad or keyboard type, and jogball or trackball is used for navigation.
6. Assembly
After the BlackBerry is stripped down was repaired, then turn the assembly line to manufacture it again. Second line, said the technician, can repair all the devices BlackBerry in Indonesia , from 8100 until the latest model and will soon enter Indonesia , the series BlackBerry Tour / Bold 9650 and Pearl 9100 / 9105 3G Stratus.
After the BlackBerry is stripped down was repaired, then turn the assembly line to manufacture it again. Second line, said the technician, can repair all the devices BlackBerry in Indonesia , from 8100 until the latest model and will soon enter Indonesia , the series BlackBerry Tour / Bold 9650 and Pearl 9100 / 9105 3G Stratus.
7. Media Load & Label Print
Here, all the contents of the BlackBerry is lost when repaired will be refilled (restore). "We're going to restore all the content that was supposed to be there in the media directory, "said Rita.
Here, all the contents of the BlackBerry is lost when repaired will be refilled (restore). "We're going to restore all the content that was supposed to be there in the media directory, "said Rita.
8. End of Line (EOL)
Repair process is almost near the end. BlackBerry are repaired will be tested all its functions, whether it is 100% or not. Here will be checked everything, ranging from voice, keypad, LCD, and other. "We'll check everything from A to Z. Once all okay, we'll test data wiped (deleted) back, "explained Rita.
9. Quality Assurance (QA)
If it passes this stage, then repair the BlackBerry has been completed. Before the device BlackBerry returned again to the customer, Teleplan will double check to ensure the quality of the repairs was 100%.
Repair process is almost near the end. BlackBerry are repaired will be tested all its functions, whether it is 100% or not. Here will be checked everything, ranging from voice, keypad, LCD, and other. "We'll check everything from A to Z. Once all okay, we'll test data wiped (deleted) back, "explained Rita.
9. Quality Assurance (QA)
If it passes this stage, then repair the BlackBerry has been completed. Before the device BlackBerry returned again to the customer, Teleplan will double check to ensure the quality of the repairs was 100%.
10. Log Out
BlackBerry which has been repaired and then reported back through the input database to the RIM servers in Canada. The verification process is to preach that the damaged unit has been completed repaired.
BlackBerry which has been repaired and then reported back through the input database to the RIM servers in Canada. The verification process is to preach that the damaged unit has been completed repaired.
Mobile unit is then packaged in one-package that can seat up to six units of the BlackBerry -coated foam or some kind of plastic bubble that ballooned to anticipate shocks. BlackBerry ready to be picked up by Authorized BlackBerry Customer Care Center to be taken by the owner.
In addition to the above ten points, Teleplan also still has a number of lines of repair. For example, the area Soldering Rework for certain cases, such as problems with the earphone jack, vibrator, or the USB connection.
Inside this building, Teleplan also has storage space called Swap / Product-Stock. Its function, clear as a repository of supply of goods and spare parts for all models of BlackBerry . Starting from spare parts camera, keypad, trackball, LCD, up to AC for coating lens at the front screen.
"We have stock for the next two months, all existing models. At most for the series 8900 (Javelin), 9000 (Bold), 9500 (Storm), 8520 (Gemini), and 9700 (Onyx), "said Rita.
In addition to spare parts, Teleplan also supplied as many as 900 units devices RIM BlackBerry new. The goal is to replace the BlackBerry 's customer warranty which severely damaged the factory defect and could not be repaired within three days.
"In Indonesia alone there are more than 10 models of the BlackBerry , but were most needed is on the series 8900, 9000, 8520, and 9700. When there is stuff that comes out to turn the handset, we will immediately replace more stock. All handsets are imported directly from Canada, "explains Rita.
Since operations on 27 August 2009, Teleplan has received 9000 units of BlackBerry damaged to be repaired. According to Rita, 80% of them successfully repaired within deadlines and procedures established by RIM. While 20% of the remainder, was forced to be replaced because of damage.
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